Refund policy

Last updated: 10 October 2026

We build Rugwoods clothing to last. If something doesn't fit or isn't right, this policy explains how exchanges, returns and refunds work for orders placed on this website.

1. Exchanges: within 30 days

You can exchange any eligible item for a different size or colour within 30 days of delivery.

We pick up the item from your address and ship the replacement, free of charge, on the first exchange per order.
Exchanges depend on stock. If your preferred size or colour is unavailable, you can choose another product or take store credit.
If the new item costs more, you pay the difference. If it costs less, we credit the balance as store credit.
2. Returns for a refund: within 7 days

If you'd rather not keep an item, you can return it for a refund within 7 days of delivery.

A reverse pickup fee of ₹100 per order is deducted from the refund. Choose an exchange instead to avoid this fee.
Original shipping charges and COD fees are non-refundable, except when we sent a wrong, damaged or defective item.
3. Conditions for exchange or return

To be eligible, items must be:

unworn, unwashed and unaltered, with no stains, perfume, deodorant or odour;
returned with all original tags attached and in the original packaging;
accompanied by the order number or invoice.

If a returned item fails our quality check, we will send it back to you and won't process the exchange or refund.

4. Items that can't be returned
Innerwear, socks and other hygiene-sensitive items
Products marked "Final Sale" or "Non-returnable" on the product page
Gift cards
Items altered, hemmed or customised after delivery
5. Damaged, defective or wrong items

If you receive a damaged, defective or wrong item, or something is missing, contact us within 48 hours of delivery with:

your order number;
clear photos of the item and the label;
an unboxing video (strongly recommended, and required for missing or wrong-item claims).

Once we verify the issue, we'll send a free replacement or, if a replacement isn't available, issue a full refund including shipping charges.

Seam guarantee on denim: if a seam on any Rugwoods denim gives way through normal wear, contact us with photos and your order number. We'll repair or replace it.

6. How to request an exchange or return
Email raghu@rugwoods.in or WhatsApp +91 98861 28181 with your order number, the item(s), the reason, and the size or colour you want for an exchange.
We'll confirm eligibility and schedule a reverse pickup, usually within 2 to 3 working days.
Pack the item securely with all tags. Our courier partner collects it from your address.
If reverse pickup isn't available at your pincode, we'll ask you to self-ship the item to our address. We reimburse up to ₹100 of courier charges against a valid courier receipt.
7. Refund timelines
Once the item reaches us and passes the quality check, we approve the refund within 2 to 3 working days and email you a confirmation.
Prepaid orders: refunded to the original payment method. Your bank may take 5 to 7 working days to show the credit.
COD orders: refunded by bank transfer or UPI to an account you share with us, or as store credit if you prefer.
If your refund hasn't arrived after this time, check with your bank first, then contact us and we'll help trace it.
8. Order cancellation

You can cancel an order free of charge before it is dispatched. Contact us with your order number. Once an order has shipped, it can't be cancelled, but you can return it under this policy after delivery.

Contact us

Rug Woods LLP
3302/F, Indiranagar, HAL 2nd Stage, Bangalore 560008, Karnataka, India
Email: raghu@rugwoods.in
Phone / WhatsApp: +91 98861 28181
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST