Shipping policy
Last updated: 10 October 2026
This Shipping Policy explains how Rug Woods LLP ("Rugwoods", "we", "us") packs and delivers orders placed on this website. By placing an order, you agree to the terms below.
1. Where we ship
We ship to serviceable pincodes across India. We do not ship internationally at the moment. You can check whether your pincode is serviceable at checkout.
2. Shipping charges
Free shipping on all orders above ₹2,999.
Orders below ₹2,999 carry a flat shipping fee, which is shown at checkout before you pay.
Cash on Delivery (COD) orders may carry a small handling fee. If one applies, it is shown at checkout.
3. Dispatch time
Orders are packed and handed to our courier partner within 24 to 48 hours, excluding Sundays and public holidays. Orders placed on a Sunday or public holiday are processed from the next working day.
4. Delivery time
Most orders arrive within 3 to 6 working days of dispatch. Metro cities are usually faster. Remote areas, the North-East, Jammu & Kashmir and island territories may take a few extra days.
Delivery times are estimates. Weather, strikes, festivals, sale periods, courier disruptions and other events outside our control can cause delays. If your order is affected, we will keep you informed.
5. Order confirmation and tracking
You receive an order confirmation by email or SMS as soon as your order is placed.
When your order ships, we send the courier name and tracking number (AWB).
Tracking can take up to 24 hours to show updates after pickup.
You can track your order at any time from My Account → Orders.
6. Cash on Delivery
COD is available for eligible pincodes and order values. Please keep the exact amount ready at delivery. We may confirm COD orders by phone or message before dispatch. We may disable COD for an address or account with repeated refused deliveries.
7. Failed or refused deliveries
Our courier partner attempts delivery up to three times. If an order cannot be delivered (because the address is wrong or incomplete, the recipient can't be reached, or the package is refused), it comes back to us.
Prepaid orders: once the package reaches us, we refund the product value less the shipping charges incurred, or reship it on request. Reshipping charges may apply.
COD orders: repeated refusals may lead to COD being disabled for that account or address.
8. Receiving your order
Before accepting the package, check that the outer packaging is sealed and undamaged. If it looks tampered with, refuse the delivery or note it with the courier, and contact us within 48 hours. Please record an unboxing video when you open the parcel. It helps us resolve any missing, wrong or damaged item claim quickly.
9. Changing your delivery address
You can change the delivery address only before the order is dispatched. Contact us as soon as possible with your order number.
Contact us
Rug Woods LLP
3302/F, Indiranagar, HAL 2nd Stage, Bangalore 560008, Karnataka, India
Email: raghu@rugwoods.in
Phone / WhatsApp: +91 98861 28181
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
See also our Return and Exchange Policy and Terms and Conditions.